Dreamora
退款政策
最後更新：2026 年 8 月 13 日
退款原則
已使用或已提供的數位服務通常不予退款，但適用法律另有規定者除外。消費者依法享有的強制性權利不受影響。
可申請退款的情況
如有重複扣款、你認為出現未經授權的收費、經確認的技術問題導致已付款服務未能提供，或適用法律要求退款的其他情況，可聯絡我們查核。
通常不予退款的情況
Subjective dissatisfaction, an interpretation that differs from personal expectations or beliefs, or unused interpretation credits alone is generally not enough for a refund, except where applicable law or the particular circumstances require otherwise.
如何申請退款
請寄信至 support@dreamorai.com，並盡可能提供 Dreamora 帳戶電子郵件、相關訂單或付款資料、大約付款日期及問題說明。請勿以電子郵件傳送完整的信用卡或金融卡資料。
審核與退款方式
We review the available account, order, payment, timing, and service-delivery information. When a full refund is approved, the original payment is returned through the original payment method. Any provider refund-processing fee is borne by Dreamora. Credits attributable to the refunded purchase are reclaimed only after the provider confirms the refund; credits already consumed may affect eligibility as described by this policy and applicable law.
法定消費者權利
本政策不限制適用法律賦予消費者且不得放棄的任何法定權利。