Dreamora
Refund Policy
Last updated: August 13, 2026
Refund principles
Used or already delivered digital services are generally not refundable, unless applicable law requires otherwise. Mandatory consumer rights remain unaffected.
When you may request a refund
You may contact us about a duplicate charge, a reported unauthorized charge, a verified technical failure that prevented delivery of the paid service, or another circumstance in which applicable law requires a refund.
What is generally not refundable
Subjective dissatisfaction, an interpretation that differs from personal expectations or beliefs, or unused interpretation credits alone is generally not enough for a refund, except where applicable law or the particular circumstances require otherwise.
How to request a refund
Email support@dreamorai.com with your Dreamora account email, the relevant order or payment reference, the approximate payment date, and an explanation of the issue. Never send full card information by email.
Review and refund method
We review the available account, order, payment, timing, and service-delivery information. When a full refund is approved, the original payment is returned through the original payment method. Any provider refund-processing fee is borne by Dreamora. Credits attributable to the refunded purchase are reclaimed only after the provider confirms the refund; credits already consumed may affect eligibility as described by this policy and applicable law.
Statutory consumer rights
Nothing in this policy limits consumer rights that cannot lawfully be excluded or restricted.